Emotional Intelligence and Organizational Citizenship Behavior of Civil Servants in Ethiopia: Psychological Contract as a Mediator and Organizational Cynicism as a Moderator

Rok, strany: 2024, 151 - 165

There is a gap in understanding how psychological contracts mediate and organizational cynicism moder-ates the relationship between emotional intelligence and organizational citizenship behavior. This study aimed to investigate the mediating role of psychological contracts and the moderating role of organiza-tional cynicism in the association between emotional intelligence and organizational citizenship behav-iors among Ethiopian civil servants. The study included 322 (58% male) permanent government workers from three reform towns in southern Ethiopia. The findings revealed a significant relationship between emotional intelligence and organizational citizenship behaviors, psychological contracts, and organiza-tional cynicism. The analysis using structural equation modeling indicated that the relationship between emotional intelligence and organizational citizenship behaviors was partially mediated by psychological contracts among civil servants. Additionally, organizational cynicism was found to have a significant mod-erating role in the association between emotional intelligence and organizational citizenship behaviors. As a practical implication, this study offers concrete recommendations for organizations intended to improve employee behaviors. It also contributes to the broader understanding of psychological contracts, emotion-al intelligence, and organizational cynicism in civil servants.

ISO 690:

Gebresilase, B., Biramo, Y., Elka, Z., Demissie, E., Aldbyani, A. 2024. Emotional Intelligence and Organizational Citizenship Behavior of Civil Servants in Ethiopia: Psychological Contract as a Mediator and Organizational Cynicism as a Moderator. In Studia Psychologica, vol. 66, no.2, pp. 151-165. 0039-3320. DOI: https://doi.org/10.31577/sp.2024.02.897

APA:

Gebresilase, B., Biramo, Y., Elka, Z., Demissie, E., Aldbyani, A. (2024). Emotional Intelligence and Organizational Citizenship Behavior of Civil Servants in Ethiopia: Psychological Contract as a Mediator and Organizational Cynicism as a Moderator. Studia Psychologica, 66(2), 151-165. 0039-3320. DOI: https://doi.org/10.31577/sp.2024.02.897

Vydavateľ: Institute of Experimental Psychology, Center of Social and Psychological Sciences, Slovak Academy of Sciences

https://creativecommons.org/licenses/by/4.0/